FAQ

Our service fee covers our facilitation and expertise. Official fees (University fees, GST, or Courier charges) are usually calculated based on actuals and are the responsibility of the applicant.

We offer a transparent, time-based refund policy. You are eligible for a 100% refund of service fees if you cancel within 24 hours. As the process moves into the "Processing" stage with government bodies, the refund amount decreases. Please refer to our [Refund Policy] for a detailed breakdown

Absolutely. As a firm managed by legal professionals, we adhere to strict privacy standards. Your personal IDs and academic records are used solely for the purpose of your application and are protected by industry-standard encryption.

Administrative requirements can change. If the issuing authority requests additional proof, your assigned Case Manager will notify you immediately. We provide a 30-day window to submit additional requirements to keep your file active.

In 95% of cases, high-quality color scans are sufficient for us to begin the process. If an institution specifically requires an original (e.g., for "surrender" or "verification"), we will provide a secure shipping protocol for you to send them to our Gurgaon or Nagpur offices.

On average, most documents take about 4 weeks once we receive your complete set of scans. However, timelines vary by institution. We provide an estimated window for every order and keep you updated at every milestone.

Indian administrative processes often require physical presence, multiple follow-ups, and local expertise. We save you the cost of a flight and weeks of personal effort by handling the "groundwork" through our established networks.

No. We are a private legal and documentation consultancy. We act as your authorized representatives to navigate the bureaucracy of universities, municipal corporations, and government offices on your behalf.

NriDocs (a division Ace NRIDesk Services LLP)) is a professional facilitation firm that assists Non-Resident Indian & foreign nationals, in procuring essential documents from India—such as persona & civil docs, Legal Documents, Financial & Assets documents , birth certificates, and land records—without them needing to travel back home.